Privacy Policy

At IPTV Quebec ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV streaming service and website.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Make a purchase or subscription
• Contact our customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include: full name, email address, phone number, billing address, payment card information, and account credentials.

1.2 Usage Data

We automatically collect certain information when you access our service, including:

• Device information (IP address, browser type, operating system)
• Viewing history and preferences
• Service usage patterns and statistics
• Connection quality and streaming performance data
• Cookies and similar tracking technologies

1.3 Payment Information

Payment information is processed securely through our third-party payment processors. We do not store complete credit card numbers on our servers.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our IPTV streaming service
• Account Management: To manage your account and subscription
• Payment Processing: To process transactions and send billing information
• Customer Support: To respond to your inquiries and provide technical assistance
• Service Improvement: To understand usage patterns and improve our service quality
• Personalization: To recommend content based on your viewing preferences
• Communications: To send service updates, security alerts, and marketing messages (with your consent)
• Legal Compliance: To comply with legal obligations and enforce our terms
• Fraud Prevention: To detect and prevent fraudulent activities

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Cloud hosting and storage providers
• Customer support and communication platforms
• Analytics and performance monitoring services

3.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of sensitive information
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing your information
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@iptvquebec.it.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

8. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. Your continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: