Refund Policy

At IPTV Quebec, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting a refund.

1. Money-Back Guarantee

1.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 7 days of your initial subscription, you may request a full refund.

This guarantee applies only to your first purchase with IPTV Quebec. Subsequent subscriptions or renewals are not eligible for the money-back guarantee.

1.2 Eligibility Requirements

To be eligible for a refund under our money-back guarantee:

• The refund request must be made within 7 days of your initial subscription date
• This must be your first subscription with IPTV Quebec
• Your account must not have violated our Terms of Service
• You must provide a valid reason for the refund request

2. How to Request a Refund

2.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at support@iptvquebec.it.com
2. Include your account email address and subscription details
3. Provide a brief explanation of why you're requesting a refund
4. Submit your request within the 7-day eligibility period

2.2 Required Information

When requesting a refund, please provide:

• Your full name and account email address
• Order/transaction ID or invoice number
• Date of purchase
• Reason for refund request
• Any relevant details about service issues (if applicable)

3. Refund Processing

3.1 Review Process

Once we receive your refund request, our team will review it within 2-3 business days. We may contact you if we need additional information or if we can help resolve any issues you're experiencing.

3.2 Processing Time

If your refund request is approved:

• The refund will be processed within 5-10 business days
• The refund will be credited to the original payment method used for the purchase
• You will receive a confirmation email once the refund is processed
• Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear in your account

3.3 Account Access

Once a refund is issued, your account will be immediately deactivated and you will lose access to the service.

4. Non-Refundable Situations

Refunds are not available in the following situations:

• After 7 Days: Subscriptions beyond the 7-day money-back guarantee period
• Renewals: Automatic renewal payments for existing subscriptions
• Partial Periods: Unused portions of your subscription period after cancellation
• Terms Violations: Accounts terminated for violation of our Terms of Service
• Repeated Subscriptions: Second or subsequent subscriptions (only first subscription eligible)
• Promotional Offers: Subscriptions purchased at a discounted or promotional rate (unless otherwise stated)
• Third-Party Purchases: Subscriptions purchased through third-party resellers
• Chargebacks: If you've initiated a chargeback with your bank or payment provider

5. Technical Issues and Support

5.1 Troubleshooting First

If you're experiencing technical issues with our service, we strongly encourage you to contact our support team before requesting a refund. Many issues can be quickly resolved with proper troubleshooting.

5.2 Common Issues We Can Help With

• Buffering or streaming quality problems
• Login or authentication issues
• Device compatibility questions
• Channel availability concerns
• Account configuration assistance

5.3 Service Credits

In cases of extended service outages or significant technical problems, we may offer service credits or extensions instead of refunds, at our discretion.

6. Cancellation Policy

6.1 How to Cancel

You may cancel your subscription at any time through:

• Your account settings on our website
• Contacting our support team

6.2 After Cancellation

Upon cancellation:

• You will retain access to the service until the end of your current billing period
• Your subscription will not automatically renew
• No refunds will be provided for the remaining time in your billing cycle
• You can reactivate your subscription at any time

7. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider:

• Your account will be immediately suspended pending resolution
• You will not be eligible for future refunds
• We may pursue collection of the disputed amount
• Please contact us directly before initiating a chargeback so we can resolve the issue

8. Promotional and Discounted Subscriptions

Subscriptions purchased at promotional or discounted rates are generally non-refundable unless specifically stated in the promotional terms. The 7-day money-back guarantee may not apply to certain promotional offers.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about our refund policy or to request a refund, please contact us: